The success indicators for Extended Hands are:

• Our residents always appear relaxed and content
• The atmosphere is light, cheery and homey
• Residents are well-groomed and clean
• Residents are treated with dignity and respect
• The environment is restraint free
• Privacy and confidentiality is respected
• There is open communication among staff, families and residents
• Quality assurance programs are ongoing (we're always trying to do better)
• Our home is free of odor at all times